Next Business Day Remote
Why ProCare Next Business Day Remote (NBD Remote)?
- This plan is ideal for those customers who require expedited hardware replacement but are technically capable of performing the onsite tasks under remote guidance from ProCare.
- ProCare NBD Remote balances the advantages of ProCare with price sensitivity.
ProCare Next Business Day Remote Services:
- Provides a 1 hour SLA access into ADTRAN Technical Support
- After-hours Emergency Support
- Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN technical support is available
- Access to ADTRAN Software Releases and Patches
- Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
- Sign up for automatic software release notifications through the Support Community
- Automatic Configuration Backup by Request
- Let ProCare perform routine backups of your equipment's configuration
- Advanced Hardware Replacement
- This plan provides NBD hardware replacement
- Eligible for Discounted Remote Professional Service Vouchers (PSVs)