Next Business Day Onsite
Why ProCare Next Business Day Onsite (NBD Onsite)?
- This plan is ideal for those customers who require expedited hardware replacement.
- Provides the value add of a ProCare onsite technician to perform the physical tasks associated with the hardware replacement and subsequent testing under the guidance of the ProCare engineer.
ProCare Next Business Day Onsite Services:
- Access to Technical Support
- Provides 1 hour SLA access into ADTRAN Technical Support
- After-hours Emergency Support
- Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN Technical Support is available
- Access to ADTRAN Software Releases and Patches
- Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
- Sign up for automatic software release notifications through the Support Community
- Automatic Configuration Backup by Request
- Let ProCare perform routine backups of your equipment's configuration
- Advanced Hardware Replacement
- This plan provides next business day hardware replacement with an onsite ProCare technician
- Eligible for Discounted Remote Professional Service Vouchers (PSVs)