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ProCare


Next Business Day Onsite


Why ProCare Next Business Day Onsite (NBD Onsite)?

  • This plan is ideal for those customers who require expedited hardware replacement.
  • Provides the value add of a ProCare onsite technician to perform the physical tasks associated with the hardware replacement and subsequent testing under the guidance of the ProCare engineer.

ProCare Next Business Day Onsite Services:

  • Access to Technical Support
    • Provides 1 hour SLA access into ADTRAN Technical Support
  • After-hours Emergency Support
    • Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN Technical Support is available
  • Access to ADTRAN Software Releases and Patches
    • Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
    • Sign up for automatic software release notifications through the Support Community
  • Automatic Configuration Backup by Request 
    • Let ProCare perform routine backups of your equipment's configuration
  • Advanced Hardware Replacement
    • This plan provides next business day hardware replacement with an onsite ProCare technician
  • Eligible for Discounted Remote Professional Service Vouchers (PSVs)