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Corporate Overview

Management System

The ADTRAN Management System (AMS) provides a mechanism for management of processes throughout ADTRAN's facilities, products and services. The external aspects which a facility may control and directly manage, and those it does not control or directly manage but can be expected to have an influence. Continuous improvement is an integral part of the system.

The AMS is based on Quality Management concepts, which provide an environment of employee involvement with management support. Management includes modern management techniques, quality models, improvement/statistical tools, and team building. These are evolving characteristics and require continued improvement. The ultimate objective of Quality Management and the AMS is customer satisfaction.

ADTRAN's management system is designed to meet and exceed all of the requirements of ISO 9001, ISO14001 and the hardware and software requirements of TL9000. ADTRAN maintains a current TL9000 registration profile within the QuEST Forum's Registration Management System (RMS) and certification from ISO9001, ISO14001 and TL9000 (hardware and software).

Our Policy

ADTRAN is committed to our customers' satisfaction, information security, protection of the environment, and the conservation of natural resources in our daily operations throughout the product lifecycle, providing dependable, cost-effective, on-time delivery of exceptional products and services without interruption to stated specifications.

To this end we will:
  • Comply with all applicable laws, regulations, and company requirements
  • Continually meet or exceed established improvement objectives for the management system
  • Communicate and educate our employees and suppliers on environmental and social responsibilities

Corporate Social Responsibility / Sustainability:

Management System Certificates

Partner Documentation

Management System Representatives

Kevin HeeringSenior VP of Global Quality and Administration256-963-8569
Brad DunkerleySafety and Security Manager256-963-8746
Christian MusiolDirector of Quality Engineering Support+49 89 411097 120
Don BrannenDirectory of Quality and Engineering Support256-963-8482
Donny SmithCustomer Quality Engineer256-963-8242
George GilesEnvironmental and Supplier Quality Manager256-963-8478
Marcus CuttsDirector of IT Security & CISO256-963-8081
Sherry JamesQuality Process Manager256-963-8821


For customer concerns or questions, contact Donny Smith (Corporate) or Christian Musiol (Europe).

For Management System (certification) inquiries, contact Sherry James.

ADTRAN Comitment to Quality


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