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Support


Contact Options


• 24x7
• US/Canada Local: 1-256-963-8716
• US/Canada Toll Free: 1-888-423-8726
• Outside US/Canada: +1-256-963-8716
• Dedicated company number, if applicable

Online Support

Open a Support Case 
Support Community
• 24x7
• Post a question
• Search for help by product

• Software downloads
• Subscribe to software notifications
• Technical documents
Post-Sales Support
• Monday - Friday, 7 am - 6 pm CT*
• Configuration assistance
• Not for outage or site down
• Troubleshooting
Pre-Sales Support
• Monday - Friday, 7 am - 6 pm CT*
• Application design assistance
• Parts list
• Product capability and functionality
• Quotes

Phone Support

• Monday - Friday, 7 am - 7 pm CT*
• US/Canada Local: 1-256-963-8716
• US/Canada Long distance: 1-888-423-8726
• Outside US/Canada: +44 020 75235358
• Dedicated company number, if applicable
Verify Support Eligibility - serial number may be required
Wi-Fi Help Desk
• Call using dedicated company number
• Connectivity issues for End Users
• Service Plan number and subscription
   required
ProCloud EDU 
• Call using dedicated company number
• Service Plan number and subscription required
ProCloud UC - BroadSoft Provided Inbound Implementation & Customer Service
 
* Excludes ADTRAN Holidays
Warranty Information
 

Enter up to 5 serial numbers separated by commas to view product warranty information.


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