Total Network Care (TNC)


TNC benefits:

  • 4 hour support for AOE software install/upgrade
  • AOE annual maintenance
  • AOE software and documentation (starter program)
  • Access to product firmware and AOE software patches and updates
  • Access to product firmware and AOE software feature upgrades
    • Product system releases and AOE major releases
  • Extended warranty on hardware
  • Next Business Day (NBD) advanced replacements
  • Priority Technical Assistance Center (TAC) phone support
  • Single revision Network Element Firmware upgrade
  • TAC response targets:
    • Less than 20 minutes response time for outage (90%)
    • Less than 4 hours response time for non-outage (90%)
  • TAC email support
  • $4000 training vouchers for use during ADTRAN scheduled training events