Support

Contact Options


• 24x7 • US/Canada Local: 1-256-963-8716 • US/Canada Local: 1-256-963-4444 • US/Canada Toll Free: 1-888-423-8726	• Outside US/Canada: +1-256-963-8716 • Dedicated company number, if applicable
Online Support
Open a Support Case
Support Community • 24x7 • Post a question • Search for help by product	• Software downloads • Subscribe to software notifications • Technical documents
Post-Sales Support • Monday - Friday, 7 am - 6 pm CT* • Configuration assistance	• Not for outage or site down • Troubleshooting
Pre-Sales Support • Monday - Friday, 7 am - 6 pm CT* • Application design assistance • Parts list	• Product capability and functionality • Quotes
Phone Support
• Monday - Friday, 7 am - 7 pm CT* • US/Canada Local: 1-256-963-8716 • US/Canada Long distance: 1-888-423-8726	• Outside US/Canada: +44 020 75235358 • Dedicated company number, if applicable
Verify Support Eligibility - serial number may be required
Wi-Fi Help Desk • Call using dedicated company number • Connectivity issues for End Users	• Service Plan number and subscription required
ProCloud EDU
• Call using dedicated company number • Service Plan number and subscription required
ProCloud UC - BroadSoft Provided Inbound Implementation & Customer Service
844-700-6875, Implementation Option 1, Customer Service Option 2 Broadsoft Customer Service Broadsoft Implementation UC Support Videos

* Excludes ADTRAN Holidays

Warranty Information

Enter up to 5 serial numbers separated by commas to view product warranty information.