Automated Business Processes
The NetVanta Business Applications Server provides businesses with a simple, cost-effective way to improve customer responsiveness, customer service and customer retention with communications-enabled business processes. In this configuration, the NetVanta Business Application Server integrates with line-of-business data in ODBC database for inbound and/or outbound IVR. No matter the time of day, when a customer calls in wanting to check the status of an order, the NetVanta Business Application Server can do a database lookup. With the text-to-speech engine, it can then verbally respond with the correct status of the order by simply "reading" what has been captured in the database.