A Multiservice Access Router that delivers the high-packet throughput required for IP Telephony, corporate connectivity, and Internet access. This performance-enhanced routing platform delivers wire-speed WAN throughput, even with advanced services like VQM, QoS, NAT, Firewall, and VPN-enabled.
ProCare 7x24x4 Onsite provides access to ADTRAN Technical Support at a 30 minute response time, offers after hours emergency support, access to the covered product’s software releases and patches, delivers advanced hardware replacement within four hours, and provides an ADTRAN authorized technician to perform the hardware replacement and testing. With ProCare 7x24x4 Onsite, customers can request automatic configuration backup, minimizing downtime if a unit should fail.
ProCare 7x24x4 Remote provides access to ADTRAN Technical Support at a 30 minute response time, offers after hours emergency support, access to the covered product’s software releases and patches, and delivers advanced hardware replacement within four hours. With ProCare 7x24x4 Remote, customers can request automatic configuration backup, minimizing downtime if a unit should fail.
ProCare Basic provides access to ADTRAN Technical Support at a four hour response time, offers after hours emergency support, and access to the covered product’s software releases and patches. ProCare Basic is ideal for those customers who leverage a software based product, or who may have a product that is no longer under warranty.
ProCare Next Business Day Onsite provides access to ADTRAN Technical Support at a 1 hour response time, offers after hours emergency support, access to the covered product’s software releases and patches, delivers advanced hardware replacement at next business day, and provides an ADTRAN authorized technician to perform the hardware replacement and testing. With ProCare Next Business Day Onsite, customers can request automatic configuration backup, minimizing downtime if a unit should fail.
ProCare Next Business Day Remote provides access to ADTRAN Technical Support at a 1 hour response time, offers after hours emergency support, access to the covered product’s software releases and patches, and delivers advanced hardware replacement at next business day. With ProCare Next Business Day Remote, customers can request automatic configuration backup, minimizing downtime if a unit should fail.
ProStart Onsite offers dedicated project management, customized data gathering, a dedicated project engineer for configuration and test and turn up support, post installation testing, an ADTRAN Authorized Technician for the physical installation components (mounting hardware, hardware connections, and any onsite post installation testing required), access to applicable online training materials, and a labor warranty. Some ProStart Onsite implementations offer remote as well as onsite surveys. ProStart Onsite provides a full turnkey and highly customized implementation service for the customer with end to end support: from planning in the data gathering and surveys, through managing implementation milestones, due dates, and stakeholders, and with both remote and onsite representation during installation and turn up.
ProStart Remote offers dedicated project management, customized data gathering, a dedicated project engineer for configuration and test and turn up support, post installation testing, as well as access to applicable online training materials and a labor warranty. ProStart Remote is best suited for implementations where the customer or the customer’s partner would like to retain ownership of the physical, onsite activities of an installation (mounting, physical connections), while utilizing ADTRAN’s remote technical expertise. ProStart Remote offers a customized solution that is tailored to the site’s specific design requirements, and ensures a high level of customer satisfaction through its management of timelines and milestones, sharing of best practices, and supplying a single point of contact for the customer through all steps of implementation.
