Next Business Day Remote

Why ProCare Next Business Day Remote (NBD Remote)?

  • This plan is ideal for those customers who require expedited hardware replacement but are technically capable of performing the onsite tasks under remote guidance from ProCare.
  • ProCare NBD Remote balances the advantages of ProCare with price sensitivity.

ProCare Next Business Day Remote Services:

  • Provides a 1 hour SLA access into ADTRAN Technical Support
  • After-hours Emergency Support
    • Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN technical support is available
  • Access to ADTRAN Software Releases and Patches
    • Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
    • Sign up for automatic software release notifications through the Support Community
  • Automatic Configuration Backup by Request 
    • Let ProCare perform routine backups of your equipment's configuration
  • Advanced Hardware Replacement
    • This plan provides NBD hardware replacement
  • Eligible for Discounted Remote Professional Service Vouchers (PSVs)