Enhanced Network Care (ENC)

ENC benefits:

• 4 hour support for AOE software install/upgrade
• AOE annual maintenance
• AOE software and documentation (starter program)
• Access to product firmware and AOE software patches and updates
• Access to product firmware and AOE software feature upgrades
  • Product system releases and AOE major releases
• Extended warranty on hardware
• Repairs handled via Repair & Return
  • Advanced replacements are available for DOAs subject to the availability of product
• Priority Technical Assistance Center (TAC) phone support
• Single revision Network Element Firmware upgrade
• TAC response targets:
  • Less than 1 hour response time for outage (90%)
  • Less than 6 hours response time for non-outage (90%)
• TAC email support
• $2000 training vouchers for use during ADTRAN scheduled training events