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Enhanced Network Care (ENC) | | | ENC benefits: - 4 hour support for AOE software install/upgrade
- AOE annual maintenance
- AOE software and documentation (starter program)
- Access to product firmware and AOE software patches and updates
- Access to product firmware and AOE software feature upgrades
- Product system releases and AOE major releases
- Extended warranty on hardware
- Repairs handled via Repair & Return
- Advanced replacements are available for DOAs subject to the availability of product
- Priority Technical Assistance Center (TAC) phone support
- Single revision Network Element Firmware upgrade
- TAC response targets:
- Less than 1 hour response time for outage (90%)
- Less than 6 hours response time for non-outage (90%)
- TAC email support
- $2000 training vouchers for use during ADTRAN scheduled training events
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