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Enhanced Network Care (ENC)

 

ENC benefits:

  • 4 hour support for AOE software install/upgrade
  • AOE annual maintenance
  • AOE software and documentation (starter program)
  • Access to product firmware and AOE software patches and updates
  • Access to product firmware and AOE software feature upgrades
    • Product system releases and AOE major releases
  • Extended warranty on hardware
  • Repairs handled via Repair & Return
    • Advanced replacements are available for DOAs subject to the availability of product
  • Priority Technical Assistance Center (TAC) phone support
  • Single revision Network Element Firmware upgrade
  • TAC response targets:
    • Less than 1 hour response time for outage (90%)
    • Less than 6 hours response time for non-outage (90%)
  • TAC email support
  • $2000 training vouchers for use during ADTRAN scheduled training events