About Corporate Overview

Management System

The ADTRAN Management System (AMS) provides a mechanism for management of processes throughout ADTRAN's facilities, products and services. The external aspects which a facility may control and directly manage, and those it does not control or directly manage but can be expected to have an influence. Continuous improvement is an integral part of the system.

Quality Matters at ADTRAN: Watch this short video to learn more

The AMS is based on Quality Management concepts, which provide an environment of employee involvement with management support. Management includes modern management techniques, quality models, improvement/statistical tools, and team building. These are evolving characteristics and require continued improvement. The ultimate objective of Quality Management and the AMS is customer satisfaction.

ADTRAN's management system is designed to meet and exceed all of the requirements of ISO 9001:2015, ISO 14001:2015, ISO 27001:2013, and the hardware and software requirements of TL 9000 R6.0/R5.0. ADTRAN maintains a current TL 9000 registration profile within the QuEST Forum's Registration Management System (RMS) and certifications for ISO 9001:2015, ISO 14001:2015, ISO 27001:2013, and TL 9000-H R6.0/R5.0 (hardware and software).

Our Policy

ADTRAN is committed to our customers’ satisfaction, providing dependable, cost-effective, on-time delivery of exceptional products and services without interruption to stated specifications.
  • Commit to establish, and meet the objectives for the management system and continually improve at the relevant functions and levels for our: Information Security, Environmental, and Quality Management System
  • Commit to the protection of the environment, and the conservation of natural resources in our daily operations throughout the product lifecycle
  • Comply with all applicable laws, regulations and company requirements
  • Communicate and educate our employees and suppliers on environmental, information security and social responsibilities

Management System Certificates

Partner Documentation

Management System Representatives

Mickie SmithVice President, Corporate Quality256-963-7479
Anthony DykesSafety and Security Manager256-963-8542
Christian MusiolDirector, Quality Engineering Support+49 30 278 747 479
Don BrannenDirector, Quality and Engineering Support256-963-8482
Regina McDonaldQuality Auditor256-963-6823
George GilesSenior Manager, Quality and Environmental256-963-8478
Betsy RayIT Security256-963-8854
Jeff WhitmireSenior Manager, Quality Management Systems256-963-8554


For customer concerns or questions, contact Regina McDonald (Corporate) or Christian Musiol (Europe).

For Management System (certification) inquiries, contact Jeff Whitmire.

ADTRAN Comitment to Quality


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