About Corporate Overview

Management System

The ADTRAN Management System (AMS) provides a mechanism for management of processes throughout ADTRAN's facilities, products and services. The external aspects which a facility may control and directly manage, and those it does not control or directly manage but can be expected to have an influence. Continuous improvement is an integral part of the system.

Quality Matters at ADTRAN: Watch this short video to learn more

The AMS is based on Quality Management concepts, which provide an environment of employee involvement with management support. Management includes modern management techniques, quality models, improvement/statistical tools, and team building. These are evolving characteristics and require continued improvement. The ultimate objective of Quality Management and the AMS is customer satisfaction.

ADTRAN's management system is designed to meet and exceed all of the requirements of ISO 9001:2015, ISO 14001:2015, ISO 27001:2013, and the hardware and software requirements of TL 9000 R6.0/R5.0. ADTRAN maintains a current TL 9000 registration profile within the QuEST Forum's Registration Management System (RMS) and certifications for ISO 9001:2015, ISO 14001:2015, ISO 27001:2013, and TL 9000-H R6.0/R5.0 (hardware and software).

Our Policy

ADTRAN is committed to our customers’ satisfaction, providing dependable, cost-effective, on-time delivery of exceptional products and services without interruption to stated specifications.

• Commit to establish, and meet the objectives for the management system and continually improve at the relevant functions and levels for our: Information Security, Environmental, and Quality Management System
• Commit to the protection of the environment, and the conservation of natural resources in our daily operations throughout the product lifecycle
• Comply with all applicable laws, regulations and company requirements
• Communicate and educate our employees and suppliers on environmental, information security and social responsibilities

Corporate Social Responsibility / Sustainability:

• Sustainability at ADTRAN

Management System Certificates

• ISO 9001 Certificate
• ISO 14001 Certificate
• ISO 27001 Certificate - US
• TL 9000-H R6.0/R5.0 Certificate

Partner Documentation

• CP149: Third-Party Information Security Policy
• CP401: Conflict Mineral Survey Policy
• Q50: Workmanship Standards
• Q100: Quality Program Requirements for ADTRAN Suppliers
• Q110: Quality Program Requirements for ADTRAN Contract Manufacturers
• Q120: Quality Program Requirements for Purchased Assemblies
• Q140: Quality Requirements for Hardware Repair Service Suppliers

Management System Representatives

Christie Holder	Director, Customer Support	256-963-6417
Anthony Dykes	Safety and Security Manager	256-963-8542
Christian Musiol	Director, Quality Engineering Support	+49 30 278 747 479
Don Brannen	Director, Quality and Engineering Support	256-963-8482
Regina McDonald	Quality Auditor	256-963-6823
George Giles	Senior Manager, Quality and Environmental	256-963-8478
Betsy Ray	IT Security	256-963-8854
Jeff Whitmire	Senior Manager, Quality Management Systems	256-963-8554

 

For customer concerns or questions, contact Regina McDonald (Corporate) or Christian Musiol (Europe).

For Management System (certification) inquiries, contact Jeff Whitmire.