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ProServices


ProCare


ProCare ensures you get the most out of your ADTRAN solutions with ongoing access to technical support, after hours assistance, the latest software releases and patches, as well as hardware replacement. All of these benefits are delivered by ADTRAN’s award winning support team with options that provide the flexibility to choose what fits your business the best.

Help Desk for Wi-Fi:


Introducing ProCare Help Desk, a 24x7 service for vWLAN and ProCloud Wi-Fi customers, that provides first response to wireless user connectivity issues.
Learn more

Service Plan Portal:


Introducing our Service Plan Portal that lists all current service plans for eligible ADTRAN hardware.
Check your plan

What Can ProCare Do For You?


Service Offering EntitlementsBasicNext Business
Day Remote
7x24x4
Remote
Next Business
Day Onsite
7x24x4 Onsite
ADTRAN Technical Support SLA *4 Hours1 Hour30 Minutes1 Hour30 Minutes
Hardware Replacement SLA Next Business Day Hardware Replacement4 Hour Hardware ReplacementNext Business Day Hardware Replacement with Onsite Technician4 Hour Hardware Replacement with Onsite Technician
Access to Technical Support Monday
through Friday,
7 am -
7 pm CT
Monday
through
Friday,
7 am -
7 pm CT
Monday
through
Friday,
7 am -
7 pm CT
Monday
through
Friday,
7 am -
7 pm CT
Monday
through
Friday,
7 am -
7 pm CT
7x24x365
Emergency after hours support
Access to Software Releases and Patches
Auto Configuration Backup by Request ** 
Eligible for Discounted Remote Professional Services Vouchers (PSVs) 

Access to software releases and upgrades is included in most ADTRAN warranties. Check your warranty coverage

For a detailed description of these service offerings, review the Plan Description links under Related Documents on the right.

* Some legacy products do not receive access to Technical Support with their maintenance plan. Atlas series products receive Best Effort SLA for all maintenance offerings.

** Auto Configuration Backup Request

For AOS products only: the maintenance plan holder must submit a ticket to ADTRAN in order to setup the automatic configuration backup.




ProCare Help Desk

24x7 help desk for vWLAN and ProCloud Wi-Fi

  Learn More


Service Plan Portal

  Review Plans
Service Availability
 
Check US/Canada zip or postal
code for 4 hour coverage