Create a Support Case

Outage or Emergency issues must be reported by phone. This form is for non-emergency issues only.
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  Identify your Product  

Select a Product Family

After selecting the product family and series, if a warning message indicates that a serial number is required, please enter it below.

Serial Number

For NetVanta UC products, enter your purchase key above.
Click validate to verify product information, warranty and any applicable service plan expiration dates, and apply them to this case.

Service Plan Number

To open a case for a product covered by a Procare or ProCloud service plan, enter the serial number to validate coverage. For Network care plans, enter the service plan number above and click Validate to apply the service plan to this case.
Explain your Support Issue
*Case Type:
*Case Title/Summary:
Customer Reference Number:
If your company has a reference number for this case, enter it above.
*Detailed Description of Issue:
To help us diagnose or solve your issue, cut and paste output from any commands or logs into the field above. This field is limited to 3000 characters.

You will have an opportunity to upload files or add notes to this case via the Support Case Portal after it is submitted.