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Total Network Care (TNC) | | | TNC benefits: - 4 hour support for AOE software install/upgrade
- AOE annual maintenance
- AOE software and documentation (starter program)
- Access to product firmware and AOE software patches and updates
- Access to product firmware and AOE software feature upgrades
- Product system releases and AOE major releases
- Extended warranty on hardware
- Next Business Day (NBD) advanced replacements
- Priority Technical Assistance Center (TAC) phone support
- Single revision Network Element Firmware upgrade
- TAC response targets:
- Less than 20 minutes response time for outage (90%)
- Less than 4 hours response time for non-outage (90%)
- TAC email support
- $4000 training vouchers for use during ADTRAN scheduled training events
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