Total Network Care (TNC)

TNC benefits:

• 4 hour support for AOE software install/upgrade
• AOE annual maintenance
• AOE software and documentation (starter program)
• Access to product firmware and AOE software patches and updates
• Access to product firmware and AOE software feature upgrades
  • Product system releases and AOE major releases
• Extended warranty on hardware
• Next Business Day (NBD) advanced replacements
• Priority Technical Assistance Center (TAC) phone support
• Single revision Network Element Firmware upgrade
• TAC response targets:
  • Less than 20 minutes response time for outage (90%)
  • Less than 4 hours response time for non-outage (90%)
• TAC email support
• $4000 training vouchers for use during ADTRAN scheduled training events